All orders are dispatched same day Monday-Friday if purchase before 1pm of that working day,
We offer free standard UK post to all customers regardless of order value, this class of post is via royal mail 48, this class of post carries a lead time of 2-4 working days, if the item is required a bit quicker, we do offer postage upgrades at a small charge which royal mail would charge us for this service, these services are royal mail 28, which has a lead time of 1-2 working days, or royal mail special delivery, which is next working day, all these time scales are covid dependant at the moment.
RETURNS & REFUNDS POLICY
If your item was bought online, over the phone or by mail order, as a customer you have consumer returns rights under the consumer contracts regulations.
The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods.
You then have a further 14 days from the date you notify the retailer that you'd like to cancel your order to return the goods to them.
Please feel free to send any item purchased back to us within this time frame, our full address can be found on this page, please include some information in with the return so we know where the item has come from
We include full return details in with each item sent, please fill this return section in when returning an item to us, this will speed up the return process as it will notify us where the item has come from, for further information or help regarding a return please email or call us,
Returns can be sent back in the normal 14 day period
Refunds or replacements will be dealt with the same day they have been received back and booked in by us, there will be no delays in us processing any returns
PRICES SUBJECT TO CHANGE WE ORDER FROM MANY WHOLESALERS WHO ALL CHARGE DIFFERENT PRICES, SO PRICES MAY VARY AT ANY ITEM TIME DUE TO THIS.
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VAT Number: 197282817